anyiop.blogg.se - Steinberg nuendo 5 keeps crashing

Video Sync hangs or stalls with a spinning beachballįor more serious performance issues such as Video Sync hanging irrecoverably with a spinning beachball mouse pointer, a Process Sample is required during the beachball. Please include details of what you were doing when Video Sync crashed, along with a full system spec - including macOS, Video Sync & DAW version numbers. Select the file(s) on the Desktop called NLA_Logs.zip (and PT_Logs.zip) and email them to so that we can dig deeper into the issue and hopefully diagnose the cause. If you are using a Pro Tools Satellite connection when the crash appears, click on the Collect Pro Tools Logs button as well. Upon launching the Debugging Helper, the following window will be presented: Debugging Helper windowĬlick on the Collect NLA App Logs button. Video Sync crashing without a Crash Reporter windowįor issues where Video Sync unexpectedly quits without a Crash Reporter window, please follow this procedure to generate crash reports to email to us:ĭownload the NLA Debugging Helper app here: If this option is not avaialble, please copy the Crash Reporter window content to a text file and email that file to so that we can dig deeper into the issue and hopefully diagnose the cause. Video Sync crashing with a Crash Reporter windowįor issues where Video Sync unexpectedly quits with a Crash Reporter window, please choose the option to save the crash report.

Or does the Video Sync crash (exits with or without a Crash Reporter message)?.

Does Video Sync hang (app is frozen with a spinning beachball)?.

Are different movie or audio file formats being used?.

Have you recently manually or automatically been updated to a new version of Video Sync?.

If Video Sync is crashing or stalling with a beach-ball, ask yourself the following questions: General approach to dealing with more serious performance issues

Which connection method is being used - MTC/MMC, DAWLink, HUI, or Avid® Satellite Link?.

If this is something that started happening at some point, can you pin it down to something specific like a new version of our app, a new OS version, a change in your hardware setup or a specific media file?.Has the issue just started occurring or has this been an issue from when you started using the app?.AJA/Blackmagic Video Device Output Format settings.

If after following the relevant setup guides, you are still experiencing issues, please send an email supply as much information as you can, including: